Why a contact may not get a message
What the yellow notes on Edit Contact mean.
If a text or call isn’t going through, open Edit Contact. Yellow notes under the phone number usually explain why.
Text/SMS
You might see:
- SMS is disabled because this phone number is not a mobile number.
- SMS is disabled because this contact unsubscribed from notifications.
- SMS is undeliverable for this number. Delivery from previous messages failed.
If someone unsubscribed from texts, you can’t turn Text Messages back on for them.
Phone
You might see Voice calls are undeliverable for this number. Delivery from previous messages failed.
If they unsubscribed from email, Subscribed may be off. Turning it back on can show a warning that they previously unsubscribed.