Before you send
A few setup steps so email, text, and phone all work.
You can open Send A Message anytime, but a couple of settings have to be in place first. An Administrator does this in Administration.
For E-Mail, set Mail From—that’s the address the email is sent from. It’s also a good idea to set Contact email, so replies come back to your organization.
Text/SMS is ready as long as your organization can send.
For Phone, add a Caller ID and wait until it shows Verified. That’s the number people see when you call.
If something’s missing, you’ll see Complete Organization Setup. Messengers can’t finish that—an Administrator needs to.
If the subscription is past due, canceled, unpaid, or ended, sending can be blocked. An Administrator can update payment in Administration.